Credit Card autofill invisibly fails on Washington Gas (my.washingtongas.com)

Hello, @AJCxZ0. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

I cannot access the page you linked. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send me some information to mailto:support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/148448
• Your forum username: AJCxZ0
• A collected page structure:
• Navigate to the page exhibiting the behaviour.
• Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
• 1Password will save a .json file to your "Downloads" folder.
• Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

@1P_Evon Thank you for following up.
I am aware that the page is only accessible by Washington Gas customers with an outstanding bill, which excludes me for another month. If the problem persists, then I will try to collect this information, but until then this may just serve as a description of this unusual case for others who encounter it.

@AJCxZ0,

Thank you for your reply. I appreciate the update and I look forward to hearing back from you.

-Evon

@1P_Evon,

1. Opened and filled Home in an Incognito session
2. Clicked [ MAKE PAYMENT ] which doesn't link to, but loads Make Payment
3. Collected page structure
4. Manually chose payment options in the form
5. Clicked Name on Card field to offer Card choice from 1Password
6. Clicked card to autofill form and OK in the modal to fill

This time it appeared that the form was correctly autofilled, including Month. Filling ZIP code and clicking [ NEXT ] and [ SUBMIT ] on the Review And Confirm page resulted in a successful payment.

Since the problem was not reproducible by me or reproduced by anyone else, we can conclude that the problem was gremlins and requires no further analysis.

@AJCxZ0,

Thank you for reporting back! I'm glad you did not encounter the issue when making the payment. Let me know if there's anything else I can assist you with. 🙂

-Evon