Question

Custom icons for items are not being applied

Forum|Forum|5 months ago
January 26, 2026
2 replies
58 views

Hello!!

I've been using 1Password for a long time, but I finally decided to post.

When creating or editing items, I upload icons for each site,

but sometimes the icons don't appear immediately after pressing the save button.

They show up after trying a few times.

How about you? Is this just my setup?

My setup

Windows 11

1P_Gem

1Password Employee

Hi @neatgate8772, welcome to the Community!

This definitely doesn't sound like intended behaviour - custom icons should save on the first try. So that our team can investigate further, could you reproduce the issue a couple of times, and then create a diagnostics report from the 1Password desktop app?

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/custom-icons-for-items-are-not-being-applied/166809
Your forum username: neatgate8772

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

N

neatgate8772Author

I have sent the diagnostic report to Support.

Support ID number: #TIG-76392-665

1Password is the best password manager for me. Thank you always.

1P_Gem

1Password Employee

Hi @neatgate8772, thanks for letting me know, and for your kind words! I can see that we've received your email, and you should hear back from a member of the team soon.

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