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Anonymous
September 22, 2022
Question

Customer service?!

Can't access any data, 15 years of my entire life's logins, including crypto wallet info. Sent support requests everyday for 4 or 5 days with no response. Online help either doesn't work or has made things worse. After 15+ years I expected better. Very annoyed...

4 replies

Anonymous
September 22, 2022

Please respond to my email as well as this thread.

GreyM1P
1Password Employee
GreyM1P
1Password Employee
September 22, 2022

Hi @ValentinoLeo

I can see that we've received your message and have replied. Each new email you send us puts you at the back of the queue, because we work from oldest to newest, so I'll ask a colleague to follow up with you as soon as they can.

— Grey

Anonymous
September 22, 2022

Thanks. And I did confirm email...

GreyM1P
1Password Employee
GreyM1P
1Password Employee
September 22, 2022

@ValentinoLeo My mistake, sorry! I was looking at a different part of your profile. I can see you're in conversation with my colleague, so I'll close this thread to keep things in one place.

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