CVS Caremark (Aetna)

I see that I posted in the Android section. Should be macOS. Sorry about that.

Hello @jmb679! 👋

I'm sorry that you're running into trouble when saving a passkey for CVS. According to passkeys.directory, passkeys for CVS.com are currently incompatible with third-party managers like 1Password: https://passkeys.directory/details/cvs/

Can you check to see if you saved the passkey in iCloud Keychain or another platform provider? I look forward to hearing from you.

-Dave

Yes, I saved the passkey in Keychain.

@jmb679

Thanks for confirming that. Hopefully you'll be able to save your passkey for CVS in 1Password in the future. For the time being, you can continue to save your password for CVS in 1Password and use that to login.

Let me know if you have any questions.

-Dave

Am I correct that CVS Caremark should be compatible with 1PW? If yes, then I am having a problem enabling a passkey.

g a

CVS.com is compatible.

@jmb679

Thank you for reaching out. The passkeys.directory page for caremark.com is here and it looks like that website should support saving passkeys in 1Password even though CVS.com does not: Passkeys.directory

You said that you previously saved a passkey for caremark.com in iCloud Keychain. Did you remove that passkey from both caremark.com and iCloud Keychain and did you try to save a passkey using 1Password? You can find our guide on how to save a passkey here: Save and sign in with passkeys in your browser

Can you tell me a little more about where you're running into an issue? Do you see an error message?

-Dave

I deleted all Keychain passwords and passkeys and toggled off Keychain. I created and I can use a passkey for CVS.com using 1PW. CVS Caremark is the problem right now. I will try CVS Caremark again and get back to ASAP.

Using Chrome, I was presented with an option to "Sign in and enroll". Using Safari, I needed to scan a QR code with my iPhone. Caremark support was of little help.

In both cases, still getting "We were not able to collect your passkey."

@jmb679

Thank you for the detailed reply. Let's focus on the situation in Chrome first. As a first step, please make sure that you have 1Password installed in Chrome: Get to know 1Password in your browser

Then, try to save your passkey again on Caremark's website: Sign in - Caremark

If that still doesn't work then I'd like to ask you to send in a console log when reproducing the issue in Chrome:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145012/cvs-caremark-aetna
• Your forum username: jmb679
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave