Skip to main content
August 31, 2024
Question

Deauthorized iPhone Can No Longer Log In, Even with Proper Credentials

  • August 31, 2024
  • 1 reply
  • 50 views

Hello

Okay

I have an iPhone 12 mini running iOS 17.5.1.

I accidentally deauthorized it from my 1Password.com account.

Now, when i try to log into 1Password app, it doesn't recognize my credentials, even though they work on other devices.

I've tried a recover code
I've tried sending a link from the web app to my phone
I've tried scanning the QCR code from the 1Password.com account with my phone.

All with the same results - doesn't recognize my credentials.

I am at a loss...

Thank you for any assistance.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

1 reply

1P_Dave
1Password Employee
September 5, 2024

Hello @rormsby! 👋

I'm sorry that you're unable to sign in to 1Password on your iPhone. I see that my colleagues have already helped you via email, please continue the conversation there if you need anymore help.

-Dave

ref: VBL-25816-573