Question

default icons missing

Forum|Forum|4 years ago
January 17, 2022
3 replies
67 views

recently had to change my email as suggested by support because was not receiving isp email so changed to gmail
but now original icons on some logins are plain background but if i click icon then login details shows correct login but i cannot retreive this
these are original icons not custom icons
only some not all example icon for 1password is plain colour

1Password Version: 8.5.0
Extension Version: Not Provided
OS Version: winows 11 pro x64
Referrer: forum-search:https://1password.community/search?Search=default%20icons%20missing

Windows

ag_mike_d

1Password Employee

Hi @keitht1958, sorry for the delay in response here. Can you let us know if this has now been resolved?

We'll be here for you if you need anything further or have any additional questions. Thanks! :)

keitht1958Author

yeah weird issue icons were plain background but if you click on login then it contained correct icon so eventually, I downloaded custom icons for about 10 logins then a few days later support emailed me with a fix but already sorted
so all done now but thanks for the reply.

Jack_P_1P

1Password Employee

Glad to hear it sorted itself out @keitht1958! Be sure to get in touch if you need anything in the future! :smile:

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