Question

Deletd family account.

Forum|Forum|11 days ago
September 19, 2026
4 replies
6 views

My account under a family plan was deleted without prior notice. The account owner was unaware I was using it. I’ve submitted 2 support tickets 783637 and 789090, it’s been several days and I have not received a response. I should be able to get vault restored to an individual account correct? I’ve other forum posts where it looks like user’s are getting their accounts restored.

AJCxZ0

It may take a while for 1Password Support to respond to your tickets, though staff here often flag them for attention when they see your post.

Until then you may consider importing your latest 1PUX backup into another reputable password manager and try their tools.

1P_Gem

1Password Employee

Hi @amrivera85, I’m so sorry to hear about your situation, and I apologise for the delay in response here.

I can confirm that we’ve received your tickets. I’ve merged them together and escalated them to the team. One of my colleagues will send you a reply via email as soon as possible, so keep an eye on your inbox.

A

amrivera85Author

I am told my account under the family plan has been restored. I had already created another account under my email, now that my family account is restored that was using the same email, how do I get my data from the family account to my new individual account?

1P_Gem

1Password Employee

Hi @amrivera85, I’m glad to hear you were able to get the account restored! You can move your data across by adding both accounts to one of the apps side-by-side, then selecting all your items, and copying or moving them across to a vault in the new account. I’ll include some links below that you may find helpful:

If you run into trouble or have any questions about this, I’d recommend continuing the conversation in your support ticket over email, as they’ll be best placed to advise further.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO