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June 15, 2022
Question

Desktop app seems to be no longer linked to browser extension: each of them requires to login

  • June 15, 2022
  • 10 replies
  • 173 views

Hi team,
I just updated 1Pwd Desktop to version "80701002, on PRODUCTION channel", Windows.
And browser extension to Version 2.3.5

Before this update, both app and extension used to share the login (I logged only once on either of these 2, and the other was directly unlocked).
But since this last update, I have to log twice: once on app, and once on extension.
I did not find setting to couple them, like before.
Can yo please assist ?
Thanks.
David Loutrel.


1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: Windows 10 Enterprise
Referrer: forum-search:https://1password.community/search?Search=app%20no%20longer%20linked%20to%20browser%20extension

10 replies

June 15, 2022

I'm having the same issue. When in Chrome I want to unlock my 1Password I need to click on it in the Extensions section and enter my password. If I want to use the Desktop app I'm required to sign in there too.

Extension Version: 2.3.8
Desktop Version: 8.7.1
OS Version: Windows 11 Build 2261.160

June 15, 2022

This looks to be a duplicate of this https://1password.community/discussion/130842/desktop-application-and-browser-extension-login-sync#latest

MikeT
1Password Employee
1Password Employee
June 15, 2022

Hi guys,

Thanks for reporting this. Please check for an update, 1Password 8.7.2 is out with the updated code-signing certificate that should fix the issue you're having.

Simbiat is correct that it is the same as the other thread, our certificate was unintentionally revoked in the last update, so that meant the browser integration was blocked due to the invalid certificate on 1Password file. The update will fix that with a new valid certificate, which will re-enable the integration support.

June 15, 2022

I can confirm that 8.7.2 fixes the issue on my Windows 11 machine - browser is connected to desktop app.

MikeT
1Password Employee
1Password Employee
June 15, 2022

That's wonderful to hear, thanks for letting us know!

June 16, 2022

Works fine as described, thanks.

ag_mike_d
1Password Employee
1Password Employee
June 16, 2022

That's great @David_FR06 - Thanks for the update!

July 6, 2022

Still having this issue.
1Password Desktop = v8.7.3
MS Edge plugin = v2.3.6

Have checked for more updates, rebooted, but I always have to put in my master password every time I open Edge.

Suggestions?

AliH1P
1Password Employee
1Password Employee
July 6, 2022

Hey @jacquessauve, I'm sorry to hear you're continuing to experience issues with app integration.

To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC and grab an extension console log:

Sending Diagnostics Reports (Windows)

Sending Extension Console Log

Attach these to an email message addressed to support+windows@1password.com.

With your email please include:

We'll look forward to helping once we get those from you. Thanks!

Ali

ag_mike_d
1Password Employee
1Password Employee
July 6, 2022

We've received your message, @jacquessauve and will be in touch soon.

ref: WTT-64364-486