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F
fishnet37222
October 6, 2024
Question

Desktop beta is unable to save two-factor token on Arch Linux

  • October 6, 2024
  • 7 replies
  • 472 views

Whenever I unlock the desktop beta on my Arch Linux installation, I get prompted for my two-factor authentication code. When I enter the code, I see a message stating that 1Password is unable to save the two-factor token. I'm using KDE Plasma 6 as my desktop environment, but I also have gnome-keyring installed.

1Password Version: 8.10.48
Extension Version: 8.10.46.25
OS Version: Arch Linux
Browser: Firefox

7 replies

1P_Dave
1P_Dave
1Password Employee
October 8, 2024

Hello @fishnet37222! 👋

I'm sorry that you're not able to authenticate your 1Password account on Arch Linux. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

F
fishnet37222Author
October 8, 2024

The support ticket ID is PCI-47361-617.

1P_Dave
1P_Dave
1Password Employee
October 8, 2024

@fishnet37222

Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

-Dave

ref: PCI-47361-617

M
mpkossen
January 7, 2025

@1P_Dave Having the exact same problem, the only difference being me running KDE on Ubuntu. Everything else is the same. Would you recommend I open a new ticket or has a solution been found yet?

M
mpkossen
January 7, 2025

To anyone else ending up on this thread through search:

Installing gnome-keyring alone is not enough. You need to completely remove 1Password from your system (https://support.1password.com/uninstall-1password/?linux) including all configuration, reinstall it, then reboot for this to work. Only that will make gnome-keyring and 1Password play nice.

This should not be an issue on GNOME, but on other DE like KDE where gnome-keyring isn't installed by default you will run into this challenge. Would be awesome if 1Password would one day support KDE Wallet, but I understand that the user share of KDE users is probably quite small.

1P_Dave
1P_Dave
1Password Employee
January 10, 2025

Thank you for sharing how you resolved the issue mpkossen. 🙂

-Dave

George1pw
George1pw
January 20, 2025

"the user share of KDE users is probably quite small"

Fedora has upgraded the status of KDE Plasma. https://fedoraproject.org/wiki/Changes/FedoraPlasmaWorkstation.

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