Question

Desktop integration - not working.....again

Forum|Forum|1 year ago
March 26, 2025
1 reply
155 views

I've "fixed" this issue a number of times, and it always comes back. Any ideas how to keep it from breaking constantly?

Browser Extension

1P_Tommy

1Password Employee

Hi,

I typically see this with Safari but I've not seen it as much lately. I'm sorry you're affected by it. You may see it with other browsers too. The following is geared towards macOS. Please note similar steps would have the same effect on Windows.

1. Open `Safari > Preferences > Extensions` and disable 1Password for Safari. Remove the check mark.
2. Quit your browser.
3. Fully quit 1Password. Look for our helper in the menu bar near the Wifi indicator and the clock. Right-click on it and select quit.
4. Wait a few moments and then open and unlock 1Password 8.
5. Open your browser. Open `Safari > Preferences > Extensions` and enable 1Password for Safari. Add the check mark.

keithdavisAuthor

Thanks. I received basically the same directions from support about a year ago and it works....for a while, then breaks again. I'm too darn busy to be messing with it over and over again, so I'm looking for a permanent solution, or I guess it will just stay broke. Sucks.

1P_Dave

1Password Employee

@keithdavis

I'm sorry that the issue has continued to return on your device. So that the team can investigate further, the next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to mailto:support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/desktop-integration---not-working-again/153727
Your forum username: Keithdavis

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

-Dave

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