Desktop integration on macOS Monterey beta

Hi @cryptochrome!

Is the integration with the desktop app enabled in the settings of the 1Password browser extension?

@ag_ana yes, of course :) I tried disabling and re-enabling it multiple times, but to no avail. It works fine on macOS 11.5.x, though. Just not on the new macOS Monterey beta.

@cryptochrome:

Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Hello @cryptochrome

Thank you very much for reaching out. I got your email to our support channel. Let us continue our conversation there, and I will update the results here afterward.

ref: AQR-36725-163

Desktop integration is failing for me as well.

1Password 7.8.8 (70808004) via Mac App Store
1Password extension 2.1.2
Mozilla Firefox 92.0.1
MacOS 11.6

@jareha

Can you try the following and let me know if it works?

First, let's check that integration is properly enabled:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, toggle "Integrate with 1Password app" off and on again.

We'll then want to make sure we fully quit and relaunch both 1Password and your browser:

1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
2. Quit your browser.
3. Open and unlock 1Password.
4. Open your browser and test again to see if the issue is resolved.

If you're still having troubles, I'd like to ask you to grab some logs, as Ana suggested here and sending them to us at support+x@1password.com.

The above seems to have fixed my integration issue. Will report back after further use.

Great to hear @jareha! Let us know if you run into any other issues. :smile: