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FrankC
May 5, 2023
Question

Device Deauthorized - unable to log in to 1PW

  • May 5, 2023
  • 3 replies
  • 298 views

When I started my computer this morning, I was unable to login to 1Password. I am using the Chrome browser Version 112.0.5615.138 with the 1PW extension. The error message stated that the device had been deauthorized. But I did not deauthorize this device myself. I do have the details required to re-authorize it, but want to understand why this happened first. 1PW on my Android phone still works.
Any suggestions as to what happened ?
Thanks, Frank

1Password Version: Not Provided
Extension Version: 2.11.0
OS Version: Win 10
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=why%20was%20device%20deauthorized

3 replies

1P_Gem
1P_Gem
1Password Employee
May 5, 2023

Hi @FrankC! I understand that you've run into an error message in your browser stating that your device was deauthorized. As troubleshooting this may involve looking into account specifics, could you email in to support+forum@1password.com so we can investigate this further?

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

F
FrankCAuthor
May 5, 2023

Thanks.

Support ID:
[#LFM-84297-342]

1P_Gem
1P_Gem
1Password Employee
May 5, 2023

Hi @FrankC, thanks for getting back to me with your support ID! I can see that we've received your email, and a member of the team will be in touch with you there shortly 😄

ref: LFM-84297-342

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