Device unlock pin - asks for and accepts pin but does not unlock

@MonkeyHarp

I'd like to ask you to create a diagnostics report from your device. That way the team can look to see what is happening. Off-hand I know there have been some edge cases with iOS in similar situations. It might be a bug report needs filed with the team. The report would be helpful if that's the case. At any rate the team can tell you how best to proceed.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Tap Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: MonkeyHarp

• A link to this thread: https://1password.community/discussion/146216/device-unlock-pin-asks-for-and-accepts-pin-but-does-not-unlock

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Diagnostics report has been created and emailed.
The support ticket ID is IHE-16169-777.
I hope this diagnostic report is good. After setting the unlock to "device pin" and attempting the unlock, I had to re-install 1Password just to be able to regain access via password in order to create the diagnostic report.

Thanks. Please follow up with the team via email as needed.

ref: IHE-16169-777

I've been having the exact same issue. Whenever I try to open 1Password, either from my keyboard or from the Android home screen, there's a 50:50 chance that after touching my fingerprint it just sits there and never unlocks. I have to force stop 1Password and open it again to get at my passwords. This has been going on for a few weeks, persists after getting a brand new phone with a fresh install (Android 14 Oxygen OS) and has even been doing something similar in my chrome extension the first time I open it each day (just freezes, need to disable the extension and re-enable it to get it to unlock).

@Endlessly

I'd like to ask you to create a diagnostics report from your device. The technical team can look into this in more details and hopefully determine where things are going wrong.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Tap Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: Endlessly

• A link to this thread: https://1password.community/discussion/comment/712614/#Comment_712614

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!