Question

Disabling keychain doesn't let me use Face ID with the Southwest Airlines app

Forum|Forum|3 years ago
May 16, 2023
15 replies
1369 views

I've never been able to get Face ID working with my Southwest app on my iPhone. I reached out to a friend at SWA and was told the following:

Our app stores your username and password in the keychain which is encrypted and can only be unlocked using your biometric authentication. That's the only way we were allowed (at the time) to support biometric auth.

I recently disabled the keychain for autofill on my phone so as not to conflict with 1Password when auto-filling passwords. I'm wondering if that is why the app isn't allowing me to use Face ID. This is what my configuration looks like on my phone.

Any help or suggestions would be appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
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iOS

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1P_Dave

1Password Employee

@ajahn

Thank you for the update. If the Southwest app is storing data in the iOS Keychain then the option that you select in Settings > Passwords > Password Options shouldn't make any difference as far as I know.

Let us know if you receive any other details from Southwest or have any other questions from the 1Password end of things. 🙂

-Dave

ajahnAuthor

I was told to delete the app and re-install it. At first sign in it should ask if I want to use Face ID. I tried that, but it didn't ask me. I'm still looking into it and will report back when and if I figure it out.

1P_Dave

1Password Employee

Thank you for the update. 🙂

-Dave

A

Anonymous

One last thought on this. 🧐
Try this path:
Settings, Face ID & Passcode, other Apps.
Make sure all especially if you see the Southwest app here is enabled green.
If it is not there I give up, however if it is after making it green go back and try to resign into the app.
I think if you somehow made it not green here then for sure it will not ask you to use face i.d. for that app.

1P_Dave

1Password Employee

Thank you for sharing those suggestions @bugwhat. 🙂

-Dave

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