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February 3, 2022
Question

Disney+ suggestion wrong

  • February 3, 2022
  • 2 replies
  • 15 views

Hey,

1Password suggest me only my email Adress instead of the Login in the Popup.

https://www.disneyplus.com/de-de
https://www.disneyplus.com/de-de/login

Can you please take a look on it?

Greetings


1Password Version: Not Provided
Extension Version: 2.2.3 - FF
OS Version: Not Provided

2 replies

vealpoolAuthor
February 12, 2022

Any News?

Jack_P_1P
1Password Employee
1Password Employee
April 11, 2022

Hi @blaxxz:

I'm unable to replicate this as I don't have access to the German regional Disney+ website, but I see we're tracking a similar issue for Disney+ in other languages. What would help investigate further is collecting page details from the specific login page. Navigate to the page with the filling issue:

  1. Right click the 1Password icon in your browser toolbar.
  2. Click Help and choose Collect Page Structure.
  3. 1Password will save a .json file to your "Downloads" folder.
  4. Attach the downloaded .json file to an email addressed to support+x@1password.com

You'll receive a support ID from BitBot. Post that here, and I'll be able to locate your message.

Additionally, in the meantime, dragging and dropping your username and password from the 1Password pop-up would be your best bet.

Jack