Do I really have to create my own password and type it in to 1Password on Android?

I have a number of sites that have two separate login items: one for Windows browser, and one for Android phone app. I have found that if I update passwords to both (same password) on 1Password for Windows, on Android the password for the Android is not updated sometimes. I have to copy the new password from the Windows item (which DID update on the phone) to the Android item, which is really what you need on the phone! Any suggestions?

I also have many login items that work both for web and for Android- there is a Link to Android icon, and only one login item is needed. Am I missing something? 

I have a login on desktop PC Windows/Chrome browser that works fine. Its partner on my Android phone has the same username and password, and it works. However, each time a message is displayed “Can’t verify login with this app; only use once”.  There is no indication in the 1Password login item that there could be an Android phone. I have tried uninstalling and reinstalling the app on the phone. What should I do?

I have a login on desktop PC Windows/Chrome browser that works fine. Its partner on my Android phone has the same username and password, and it works. However, each time a message is displayed “Can’t verify login with this app; only use once”.  There is no indication in the 1Password login item that there could be an Android phone. I have tried uninstalling and reinstalling the app on the phone. What should I do? Well now I restarted the phone, and “Webpage not available” and a HTTP _RESPONSE_CODE_FAILURE is displayed. What should I do?

Hi ​@Clarea8, thanks for posting!

It sounds like you’ve changed a password in 1Password on Windows, but this change hasn’t synced to your Android device. Syncing should be relatively quick, so we wouldn’t usually expect there to be a long wait for a new password to appear.

Could you answer the questions below for me:

• If you sign in to your account on our website, 1Password.com, and take a look at this particular login item in your vaults there, does it contain the newly changed password, or the previous one?
• Did you follow the steps found in our Change and strengthen your passwords support article when you changed your password? That is, changing it on the website, and then updating it in 1Password? 

Looking forward to hearing from you!

After I posted the above (yesterday), I found I had 3 logins for the particular Windows web site using Chrome and Android app on the phone. So I found one of them that works with both, and archived the other two. Just now I test both, and I can log in with both. Now the log-in to the Android app is a little complicate- a message is displayed stating that the login can’t be verified with the site, and I have to go through 2FA- receiving a 6 digit pass code either by email or text, my choice. A selection is displayed, “Trust this device” which I turn on. This doesn’t seem to work- I have to use the 2FA every time, and try clicking the “Trust...” switch each time. 

I did NOT follow the steps to strengthen passwords you refer to. I just wanted to be able to get to the site both on computer and phone. Please advise! Thanks for any help!

Hi ​@Clarea8, apologies for the delay in response here. I’m glad to hear that the password change worked after you followed the instructions in our support article.

The six-digit code and “Trust this device” option you’ve mentioned sound like security checks from the website itself, rather than from 1Password. Is that login still failing to verify and asking you to enter a code every time you sign in on Android? If so, could you share the name of the website and whether you’re signing in through its Android app or a web browser? That will help us test on our end to determine whether this is something 1Password can help with.

If you’d prefer not to share this on a public forum, you can email the details to support@1password.com with a link to this thread, and your forum username, and our support team will be happy to help.

Thanks for your reply! I have found the answer to the one web site on my Android phone. The website URL in 1Password had some pieces such as “/forgotpassword/v2/completepassword”; this is not verbatim however just to show what I deleted in the website URL. I made it just a simple “https://account.t-mobile.com/”. All of a sudden, my username and password from 1Password were placed in the right places when I clicked on them, and I went directly to 2FA with Google Authenticator! Works perfectly! I thought it was important to be able to log into my account at T-Mobile from my phone! Having the wrong URL was putting me in circles each time I tried to log in. I like T-Mobile, but their web site has always been challenging. Any comments you may have would be welcome but not needed, I seem to be able to use 1Password on all three devices on all the web sites I’ve been to. 

Hi ​@Clarea8, thanks for the update! I’m glad you found the cause and that signing in now works across your devices on each of the websites you’ve tried.

For T-Mobile, it sounds like the extra path in the original saved URL was taking you to the account recovery flow instead of the regular sign-in page. Updating the URL to https://account.t-mobile.com/ was a good call.
Thanks for sharing the solution! It may help other users who run into similar behaviour in future.