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April 2, 2026
Question

Documents can not be shared

  • April 2, 2026
  • 1 reply
  • 90 views

Starting yesterday I can not share items that include files or documents. When I try to get a link to share the item I get an error like the one in the screenshot (Documents can't be shared. To share a Document, you'll need to use a shared vault.

Notice that my goal is to be able to share this document with people outside my team so using a shared vault as suggested is not an option. 

Sharing documents worked just fine up until yesterday when I started seeing this error. 

I'm using a Business plan and I have confirmed document and attachment sharing is allowed in our policies. 

1 reply

Trevor_1P
1Password Employee
April 13, 2026

Hi @felipe_123,

To help us further look into this, I'd like to ask that you reproduce the behaviour then create and share a 1Password diagnostics report from your device:

Send a diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/documents-can-not-be-shared/169045

- Your forum username: felipe_123

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!