Question

Edge browser extension keeps corrupting

Forum|Forum|2 years ago
March 14, 2024
21 replies
1485 views

Periodically my 1Password browser extension in Edge becomes corrupted. It disappears from my toolbar and when I go to Manage Extensions, it tells me it is corrupted. I click on Repair and it re-downloads the extension. Then it is fine for a while (a few days - a week) and then corrupts again. I have tried removing the extension entirely and re-installing it, but that doesn't seem to make any difference. I am on the latest version of Windows 11, with the latest extension version. I do NOT have this problem in either Chrome or Firefox, only with Edge. Appreciate any assistance!

1Password Version: Not Provided
Extension Version: 2.21.0
OS Version: Windows 11
Browser: Edge

Browser Extension

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1P_Dave

1Password Employee

@RyH

Thank you for posting the Support ID. One of my colleagues will reach out to you via email as soon as possible, please continue the conversation there.

-Dave

ref: ZQB-71984-339

T

Tefkin

I'm having the same issue. Please let me know if you find a solution. Every few days. Edge browser. Just started happening in the last few weeks.

1P_Tommy

1Password Employee

@Tefkin

I'd recommend sending in the policies log as described here to see if it contains information related to the issue - https://1password.community/discussion/comment/709632/#Comment_709632

ref: dev/core/core#24395

T

Tefkin

Many thanks. I'll send the policy json through now.

1P_Tommy

1Password Employee

Thanks. It's here and with the correct team. Someone will be with you as soon as possible.

ref: TCG-55797-612

R

rabbox24

What was the outcome of the analysis? I've been experiencing exactly the same issue for a couple of months now.
Thanks for sharing.

1P_Dave

1Password Employee

@rabbox24

I"m sorry that you're seeing a similar issue. We've only received a handful of reports of this behaviour occurring and the work item to investigate this further is still open in our developer's backlog. I've added your report there as well.

All affected users have reported better luck when installing 1Password from the Chrome Web Store instead of the Microsoft Edge Add-ons store. Since Microsoft Edge is a Chromium browser, you can install 1Password from either store. I recommend giving the version from the Chrome Web Store a try:

1Password – Password Manager - Chrome Web Store

-Dave

R

rabbox24

Thanks Dave. I followed your recommendation and installed the version from the Chrome Web Store. Let's see, if that is making a difference.

On the last 2 days I had to re-install the Edge version twice, because it got corrupted. The latest update for the Edge browser itself was installed 2 days ago as well.

So far I have seen this issue only on my private Windows desktop, but never on my Windows company laptop.

1

1P_Evon

1Password Employee

@rabbox24,

Thank you for your reply. On behalf of Dave, you're welcome. Let us know how things go when using the Chrome version on your personal computer.

-Evon

R

rabbox24

Short update 2,5 months after I installed the version from the Chrome Web Store. The add-on hasn't crashed again and is not causing any issues.

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