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Ziggy_Stahdust
September 17, 2023
Question

Edge extension: accounts list "disappears"

  • September 17, 2023
  • 4 replies
  • 79 views

I have multiple Business Accounts and a family account in 1P. My "main" account always shows in the Edge extension when I log in (but also tries to open a web page at 1P.ca!). More frustratingly, the other business accounts don't show in the list:

This just started reasonably recently and I'm really annoyed by it! What is causing this and can it be fixed? (One of the accounts, the family one, is only rarely used by me. The business ones are all regularly accessed.)

All extensions and base installations are current, Win 10 and fully patched.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

4 replies

Z
Ziggy_StahdustAuthor
September 17, 2023

Possibly related?

I keep getting this, which is also new:

steph_giles
steph_giles
1Password Employee
September 20, 2023

Hey @Ziggy_Stahdust,

If you right click the 1Password icon in your browser toolbar and choose Settings do you see the accounts you'd expect to see listed under the Accounts and Vaults section?

Z
Ziggy_StahdustAuthor
September 20, 2023

Just recently logged-into ones. (Sometimes just my personal corporate account though.)

steph_giles
steph_giles
1Password Employee
September 21, 2023

Thank you for getting back to me @Ziggy_Stahdust.

If you go to the Accounts & Vaults section are you able to add the additional accounts there? What happens when you click 'Add account' and you able to follow the steps and sign in?

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