Edge Extension shows no items

Question

I use 1Password's Edge Extension on two computers (one Windows 10, one Windows 11). Occasionally on both, I can log into the extension and it shows my accounts and vaults list, but no logins or other items at all. If I attempt a search, the list is still empty.

I have found that if I right-click on the 1Password icon and choose Manage extension, then turn 1Password off and on again, it works normally at least for a while.

Any advice or suggestions?

Thanks,

Dan

danhotchkiss · Accepted Answer

Sorry to go silent. This problem seems to have healed itself, perhaps because of an app update.Thanks,Dan

1P_Dave · Answer

Hello @danhotchkiss! 👋I'm sorry that you sometimes don't see your login items in 1Password for Edge. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:Send a diagnostics report (browser extension)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:A link to this thread: https://www.1password.community/discussions/1password/edge-extension-shows-no-items/158136Your forum username: danhotchkissYou should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!-Dave

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