Error during import from Lastpass on Windows app

Forum|Forum|3 years ago
January 30, 2023
22 replies
989 views

Hello,

I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
1Password for Windows 8.9.14 (80914009)

INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task

1Password Version: 8.9.14
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Windows

A

aingerylspod

From this https://www.reddit.com/r/1Password/comments/10nhif2/import_from_lastpass_failing_with_no_indication/ reply,
it seems to occur when you use non-standard (read: non-english) chracters in your titles.

I have the same problem.

A

Anonymous

I don't think my error is related to UTF characters. I had that error prior to this error and found an entry with a weird character in my LastPass account and removed it. Then imported again and got this different error
export failed: failed to decode tuple: file malformed

ag_mike_d

1Password Employee

Hello @ToxMox,

Thanks for your message and sorry for the delay in response. The error you've reported is a known issue that our development team is working to resolve. I don't have any further news to share at this time, but rest assured the team is making this a priority.

In the meantime, you can move your data from LastPass on 1Password.com.

Let us know if you have any other questions or concerns.

ref: dev/core/core#19704

M

MVasco

Hello. Is there any new about this issue? I'm testin 1password to decide about buying and I found this issue too.

A

Anonymous

After several app update the imported finally worked for me 1300+ LP records

ag_mike_d

1Password Employee

Hello @MVasco,

We've recently released a Beta of 1Password 8 that helps to address some issues customers have been encountering with the LastPass import. You can use 1Password beta releases guide if you'd like to give this a try.

Move your data from LastPass to 1Password - Import your data using the 1Password apps

Please let us know if this helps to resolve the issues you were encountering with the import.

@schnax - Thanks for letting us know the import worked for you!

M

MVasco

@ag_mike_d I still get an error with latest beta: "failed to decode attachment key: file malformed (location: [attachment key <- account])".

ag_mike_d

1Password Employee

Good morning @MVasco,

Thanks for getting back to me with the details received. This message appears to be a different error message that the team is still investigating. I'd like to get these details along to the team along with a diagnostics report from your Windows PC: