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January 30, 2023
Question

Error during import from Lastpass on Windows app

  • January 30, 2023
  • 22 replies
  • 989 views

Hello,

I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
1Password for Windows 8.9.14 (80914009)

INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task


1Password Version: 8.9.14
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

22 replies

ckbks
March 30, 2023

@1P_Gem, thanks for your reply. I did just receive the same suggestion from support and will try that. The ticket is #CYG-46312-318.
🤞that does the trick!

1P_Gem
1Password Employee
1Password Employee
March 31, 2023

Hi @ckbks, thanks for getting back to me with your support ID number 😄 the team will continue the conversation over there to avoid getting any wires crossed.

ref: CYG-46312-318