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JuCos
June 9, 2023
Question

Error: "Impossible to open the application "1Password""

  • June 9, 2023
  • 3 replies
  • 253 views

Hi team!
I don't know whether this bug report should be addressed to AgileBits or Apple (I'll send it to both if in doubt!):
With the 1st beta of macOS Sonoma, 1Password beta (81008013) works perfectly with my administrator session but refuses to open on the 2nd session of the Mac (Standard).


1Password Version: 8.10.8-13 (beta)
Extension Version: 2.12.0 (beta)
OS Version: macOS 14.0 (23A5257q)
Browser:_ N/A

3 replies

1P_Dave
1Password Employee
June 9, 2023

Hello @JuCos! 👋

Thank you for reporting this! I haven't installed the beta of macOS Sonoma myself yet so I can't reproduce this at the moment. Would you mind sending in a diagnostics report so that we can see what might be going on?

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

JuCos
JuCosAuthor
June 12, 2023

Hello @1P_Dave
Here is the case number: [#CZK-33658-476]

1P_Dave
1Password Employee
June 12, 2023

@JuCos

Thank you for posting the Support ID. I see that my colleague is currently helping you over email and I recommend that you continue the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

ref: CZK-33658-476