Error message: "Your Secret Key or password was recently changed."

Forum|Forum|3 years ago
April 27, 2023
12 replies
1414 views

[Removed screenshot as it contained an email address and this is a public forum. The error message in the screenshot from 1Password for iOS was "Your Secret Key or password was recently changed. Enter your new account details to continue." -Moderator.]

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: iPadOS 16.5 (20F5039e)
Browser:_ Brave
Referrer: forum-search:https://1password.community/search?Search=It%20says%20%22Your%20secret%20key%20or%20password%20was%20recently%20changed.%20Enter%20your%20new%20account%20details%20haschanged

iOS

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A

Anonymous

This just happened to me on iOS - is there another maintenance issue causing this? Doing this in a production environment is very concerning.

1P_Dave

1Password Employee

@agrft10

I'm sorry that you ran into this issue. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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