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N
NormU
June 1, 2025
Solved

Error on samsung phone an Error occurred loading this item

  • June 1, 2025
  • 2 replies
  • 45 views

I am getting this message on my Samsung phone after I log into 1password. It says an Error occurred loading this item. I restarted my phone and cleared the cache on 1password. error still there

How can I fix this?

Best answer by NormU

I uninstalled the app and reinstalled it .  The problem is gone now

2 replies

1P_Dave
1P_Dave
1Password Employee
June 9, 2025

Hello @NormU! 👋

I'm sorry that you're seeing an error message when accessing an item in 1Password on your Android device. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/error-on-samsung-phone-an-error-occurred-loading-this-item/157025
  • Your forum username: NormU


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

N
NormUAuthorAnswer
June 10, 2025

I uninstalled the app and reinstalled it .  The problem is gone now

1P_Dave
1P_Dave
1Password Employee
June 10, 2025

I'm glad that you were able to resolve the issue. 🙂

-Dave

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