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jFred
August 18, 2023
Question

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

  • August 18, 2023
  • 93 replies
  • 8904 views

View Approved Answer

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Chromium browsers (Edge and Chrome), latest version, as well as Safari

Browser extension just updated to 2.14 and now it's not working on all browsers.

When I click on the 1Password icon on the browser, I get the following error:


1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge

93 replies

August 18, 2023

Did somebody find a solution / work-around for Safari?

Unfortunately uninstalling / reinstalling did not work.

August 18, 2023

Just woke up to the same issue on Chrome. For some reason Safari and Firefox were unaffected

@scottfulmar suggestion worked. Thanks!

Solos
August 18, 2023

I have the same problem. I use Safari and need the extension to work. Did anyone found a solution until 1Password team fixes the issue and releases hopefully - a quick fix / new version within a day?

August 18, 2023

Same problem here on Mac + Chrome from this morning. Apparently uninstalling/reinstalling Chrome extension seems to work. Not happy by the development as in the first years 1P has always work smoothly.

Solos
August 18, 2023

Reinstalling extension on Safari doesn't solve the problem. I must say I'm not happy with development team or quality/testing team either :(

August 18, 2023

I woke up to the same issue as well. Completely broken extension.

Uninstalling and re-installing fixed it but a regular user is not going to do that. It needs fixing

Solos
August 18, 2023

https://twitter.com/1Password/status/1692497078604136589?s=20

DHK
August 18, 2023

This is similar to another entry I've seen. I think 1Pass for Safari updated and now when I try to use it I get an "oops, something went wrong while loading" error. I've tried shutting 1Pass down and restarting but no luck. I deleted the 1Pass for Safari and downloaded it again and still no joy.


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.5
Browser: Safari

August 18, 2023

Adding to this that I'm seeing the same behavior.


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.4.1
Browser: Safari 16.5.1

August 18, 2023

1Password stopped working in Brave and Chrome. It works in Safari. I get a message to install extension but after it tries to do the install it still does not work.


1Password Version: 7.9.11
Extension Version: 1.14.0
OS Version: Venutra 13.5
Browser: Chrome and Brave