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March 17, 2023
Question

Error: "Unable to save item." when saving a new password in the browser

  • March 17, 2023
  • 45 replies
  • 4648 views

Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item

45 replies

May 3, 2023

Unable to save

1Password in the browser 2.10.0
20245, on BETA channel
Chrome on chromebook

May 3, 2023

Unable to save

1Password in the browser 2.10.0
20245, on BETA channel
Chrome on chromebook

May 20, 2023

This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
We have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
We are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
Please make a commitment to fix this problem.
Version 112.0.5615.134 (Official Build) (64-bit) of Chrome.
NO VPNS

I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.

May 21, 2023

I am having this problem also. I don't have a chromebook. It happens in Chrome, in Edge, on my phone, on my lappy, on my desktop... everywhere. Locking and unlocking "fixes" it for a day or so. I actually changed my password to something shorter as I got SO FRUSTRATED typing it in over and over. Perhaps you should talk to (or poach) a dev at Last Pass... they have their problems, but THIS one was never one of them... LOL.

I doubt I'll renew if this never gets fixed.... sigh...

July 14, 2023

Hi, I have the same problem as @billcorn , namely I keep getting the error message "we weren't able to save your document". (see pic) I have tried the advice that @steph.giles offered (safari settings, logout etc) but it didn't help. I've read all the comments but some of them are beyond my humble understanding! Any advice? Thanks.