Error when updating a password: "Item not saved: problem with vault selector."

Hello @JBEAN74! 👋

I'm sorry that you're receiving an error message when updating a password. So that I can better understand the situation can you please tell me the following:

1. Are you updating the password by using a suggestion from 1Password in the browser or by using the desktop app?
2. If you close and reopen the browser can you reproduce the same error message when you try to update the password again?
3. Is the issue only happening on one website or on several?

I look forward to hearing from you.

-Dave

ref: dev/core/core#27677

1. using the desktop app
2. Didn't try. Too late to try
3. I don't think so

@JBEAN74

Thank you for the reply. So that we can investigate this further, I'd like to ask you to create a diagnostics report from your Mac or Windows PC:

• Click here if you're using a Mac: Diagnostics
• Click here if you're using a Windows PC: Diagnostics

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144362/error-when-updating-a-password-item-not-saved-problem-with-vault-selector
• Your forum username: JBEAN74
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I'm seeing exactly the same error

Hey @rgcarr,

I'm sorry for the trouble, can you also send in the details Dave has requested above so we can take a closer look at what is going wrong?

Thank you!

I raised a support ticket KWF-62837-149, but was asked for browser console logs - which I can't do until the error occurs again. Will try over coming week

Thank you for sharing that @rgcarr, I have located your support ticket.

ref: KWF-62837-149

We're also seeing this same issue with a couple of users in our organisation. I'm going to raise a separate ticket to attach the diagnostics file to.

Hi @mentionme,

Thanks for contacting us!

I've located the ticket you sent via email and can confirm that we've received your diagnostics report. One of my colleagues will be replying soon, let's continue our conversation there.

-David

ref: KTX-66636-861