Error when using 1Password in the browser: "Your session has expired."

Hello everyone,

I'm sorry that you're receiving a message in a new tab that states that "Your session has expired." when using 1Password in the browser. We've received multiple reports of this behaviour and our team is investigating. To help our investigation I'd like to request some logs from your end:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144253/edge-1password-sign-in-webpage-opens-automatically
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#27669

Same here on Brave (Chrome extension). Problem started with 2.20.0. I was following the instructions to get a console log, but an odd thing happened - once I turned on Developer Mode in the 1Password Chrome extension, the problem went away.

I have now disabled Developer Mode on the extension. Still good. I'll continue to monitor, and if it comes back, I'll capture Console Log.

I sent a console log and a diagnostics report: support ticket ID is LNX-58362-573

As long as the console was open, the problem didn't occur. As soon as I closed the console after saving the report, the issue occurred again.

@Rgrin

It is interesting that the Developer Tools helps with the issue. We will look out for further reports of Developer tools preventing the issue and note that in our tracking issues.

Let us know if the issue returns and we can troubleshoot further.

@Hoelder

Thank you for posting the Support ID! I've located your diagnostics report and you should have received an auto-reply from our BitBot. One of my colleagues will sent you a reply soon, so let's continue the conversation there.

ref: LNX-58362-573

I tried closing the Console, and indeed the problem did come back. So I submitted ticket USN-47961-729.

@Rgrin

Thank you, your console log will help us to investigate further and resolve the issue as soon as possible. 🙂

-Dave

ref: USN-47961-729

Your support ticket ID is HNV-29353-282.

Same for me about the console, opening it kinda "resolved" the issue BUT, working on another session (work vs personnal) it continued and the console kept on logging.

@RicherF

Thank you for posting the Support ID, one of my colleagues will send you a reply via email soon.

-Dave

ref: HNV-29353-282

@1P_Dave I'm still experiencing this issue in Vivaldi. Can you please advise on saving the information you need from my browser? The link in the post above doesn't include any instructions for Vivaldi.

Thanks!

Still happening in Chrome (Version 121.0.6167.161 (Official Build) (32-bit)). It has been occurring many times a day for probably around a week now.