Error "You used a newer version..."

Forum|Forum|3 years ago
April 17, 2023
3 replies
100 views

I keep getting this error for the past few days. I have removed all data, reinstall it, and the error persists. I'm only using Production release, not Nightly or Beta. It's the same issue as the https://1password.community/discussion/138621/program-wont-open-error-message-you-ve-used-a-newer-version-of-1password-on-this-device, except I'm not on beta release.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: Windows 10 Pro
Browser:_ Firefox/Chrome

Windows

GreyM1P

1Password Employee

Hi there @alienxp03

It'll be best if we help you with this by email, since we might need some specific information to find out more about what's going on. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey

A

Anonymous

[#KLC-67896-886]

I had to reinstall 1Password again. This is getting frustrating. 3rd time in 2 months now that it's happening for no reason.

1P_Gem

1Password Employee

Hi @alienxp03, thanks for getting back to us with your support ID! I can see that we've received your email, and a member of the team will be in touch with you there shortly 😄

ref: KLC-67896-886

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