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14 replies

June 5, 2023

Logs attached and email sent thank you.
Can you please tell me what is the cause of his issue?

1P_Gem
1Password Employee
June 5, 2023

Hi @Cyberjunky, thanks for letting us know that you've emailed in. You should receive a response to your email with a Support ID number. Could you let me know what it is, so we can connect the dots here? Thanks!

June 5, 2023

Error: "You've used a newer version of 1Password on this device."

1P_Gem
1Password Employee
June 6, 2023

Hi @Cyberjunky, thanks for your response! Your support ID should look something like [#ABC-12345-678] - could you let me know what this is, so we can link your post here with the email you had sent in?