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Gilles
August 12, 2021
Question

Everytime I login in 1P version 8 I get an email

  • August 12, 2021
  • 22 replies
  • 409 views

Every time I log in ( not installing ) in 1P with version 8, I get an email
so If I log in a few time a day I get an email each time ( same computer without any change from one time to another )

Is there a preference somewhere that may have been corrupted that I need to delete, or an application support folder or file ?????


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

22 replies

1P_PeterG
1Password Alum
August 14, 2021

Hi @Gilles, thanks for letting us know about this.

Just to check: are you using a VPN, proxy, or any other connection-altering products that might cause your IP address to appear different?

If not, we can certainly investigate what might be causing this to happen.

Gilles
GillesAuthor
August 15, 2021

One of my computer has Private Relay turned on, this could be it

Gilles
GillesAuthor
August 15, 2021

Ok it has nothing to do with private relay, the computer I use has no Private relay as it is Big Sur MacOs 11.5.2

XIII
August 15, 2021

Log in in the App or the browser extension?

I had this with the browser extension, but now I can’t even log in there at all.

EDIT: after a reboot I just got another login email.

1P_Tommy
1Password Employee
1Password Employee
August 15, 2021

@XIII @Giles9

Do you have 2FA turned on for your accounts? One of the other team members had asked about that.

roustem
1Password Employee
1Password Employee
August 15, 2021

It wouldn't be related to Private Relay or IP address change.

When you sign into 1Password, the unique client id is generated and saved in the local storage. It seems that it is getting lost somehow.

roustem
1Password Employee
1Password Employee
August 15, 2021

We might be able to see more info in the browser extension logs:

  • enable Safari > Preferences > Advanced > Show Develop menu in the menu bar
  • select Develop > Web Extension Background Pages > 1Password for Safari - Background Page
XIII
August 15, 2021

Yes, I have 2FA turned on for my account.

However, the 6-digit 2FA code was (correctly) only asked the very first time I logged in (so not when only typing the password, in other logins, that still lead to an email).

Gilles
GillesAuthor
August 29, 2021

@roustem

Just tried version

still getting an email everytime I log in 1P v 8

this is what you asked for

Safari 14.1.2 on a MBA M1 running version 11.5.2

XIII
August 29, 2021

For me it happens way less now (and maybe even stopped?).

Can't find a pattern...