Expected latency for "Did you sign in...."

Hello @LarryMcJ! 👋

Thank you for reaching out. That sort of delay doesn't seem normal, usually you should receive the email almost immediately. So that the team can look into this further, could you have your wife send an email to support+forum@1Password.com using the email address associated with her 1Password account. Include a link to this thread in the email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

Sadly, that won't work. She just doesn't have the tolerance to pursue this, so I'm not going to force the issue. To my knowledge, of the hundreds of these we've received over the years, most seem to come within minutes, but still...having one come a day later is an alarming sign that it might be someone else who caused it. But I'm not worried because her IP address in this case matches her iPhone, and she absolutely did use the Safari extension on her iPhone, which in itself, is rare. I know there's nothing bad going on.

@LarryMcJ

I'll keep an eye out for further reports of this behaviour so that we can investigate further on our end. If you notice this happening again then please let me know.

-Dave

Thanks!

Thanks again for the report. 🙂

-Dave