Expected support response time?

Question

Hello,

I opened a ticket related to a billing issue on October 29th. I have not received a response from support.

When attempting to follow up on the ticket number, the request is rejected by AI, even when requesting human support.

What is the expected response time from support on requests? 6 days seems like a long time.

Thank you

1P_Dave · Answer

Hello ​@updated-ranch! 👋I’m sorry for the delay. We’ve recently received a high volume of inquiries, andour team is working hard to catch up. There’s no need to open additional chats or tickets, as doing so won’t speed up the process.My colleague has just sent you a reply via email, please continue the conversation there andI’ll close this community thread to prevent duplication in efforts. Thank you so much for your patience!-Dave

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