Question

Exporting Vault Data - process no longer works?

Forum|Forum|2 years ago
May 2, 2024
3 replies
133 views

I have in the past exported 1P Vault data by going to FILE / EXPORT / choosing the name / and a pop-up window appears with two choices:

1PUX and CSV.

However no matter which option I choose, the EXPORT DATA link remains greyed out.

Am I doing something wrong? Or, perhaps the process has changed?

Suggestions?

Note: While I filled in the browser and extension, please note that I am signing into my vault directly and not using a browser when attempting this process. I'm on the desktop.

1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: 14.4.1
Browser: Safari

macOS

1P_Dave

1Password Employee

Hello @9AmberMoog! 👋

I'm sorry that you're running into trouble when exporting your items. Make sure that you've correctly entered your account password into the field at the top of the export prompt:

You can reveal the account password in that field to ensure that there are no typos. Once the correct account password is entered, the Export Data button will turn blue and be clickable.

Let me know how that goes. 🙂

-Dave

9

9AmberMoogAuthor

Dave_1P,

Color me red!!! For some reason I didn't see that I had to re-enter the password???

Thank you for sharing! All works as it is suppose to.

Amber

1P_Tommy

1Password Employee

Haha, no worries Amber. We all get busy and miss things at times. It's what makes us human. We're just glad you resolved the trouble. Thanks for updating the topic.

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