Extension always goes offline when I close my Macbook

Hey @ak4913,

Can you provide us with some more detail when you say it goes offline? Do you see a message saying you are offline or do you mean 1Password is locking and showing a padlock symbol? When this happens, can you let us know the steps you are taking to get things back on track?

Any detail would be really useful.

I usually get a message saying 1Password is offline with a red cloud icon appearing on the extension menu. I click on the cloud and it locks the extension and asks me to resign.

Sometime the cloud icon isn’t clickable at all, but this is in very rare cases. Then, I just restart the Chrome browser.

My Mac app is constantly online and never off during this time.

Thank you for getting back to us @ak4913.

Can you try these steps in Chrome to resync your account with the extension and let us know if the issue persists:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on!

Yes I’ve done that before after reading it in a thread another user created.

Issue still persists.

Hi @ak4913 I'm sorry you're still running into trouble with 1Password going offline after you close your Macbook

Since those suggestions didn't help, can you send over a console log from your browser as well as a diagnostics report (if you use the desktop app as well) so we can investigate further?

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!