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kop48
December 19, 2024
Question

Extension doesn't seem to load until it's clicked on in Edge

  • December 19, 2024
  • 3 replies
  • 73 views

I noticed that CMD+\ stopped working in Edge for the last few months. What I've found is that I need to click on the 1Password extension icon in Edge for it to load, then I can use the autofill shortcut.

Is it by design that the extension doesn't load in the background properly?


1Password Version: 8.10.56 (81056028)
Extension Version: 8.10.56.28
OS Version: 15.2 (24C101)
Browser: 132.0.2957.55

3 replies

1P_Dave
1Password Employee
January 8, 2025

Hello @kop48! 👋

I'm sorry that the autofill shortcut isn't working properly in Microsoft Edge, that certainly doesn't sound right. Can you reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

kop48
kop48Author
January 10, 2025

Support ID: NLT-99721-231.

1P_Dave
1Password Employee
January 13, 2025

@kop48

Thank you for posting the Support ID! I see that my colleague sent you a reply via email on January 10th, please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: NLT-99721-231