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March 25, 2023
Question

extension for brave browser

  • March 25, 2023
  • 13 replies
  • 395 views

Hi. Using Zorin OS on older Dell laptop. Brave browser extension - when i click on it, it opens a new tab to the 1password website. Why? This does not occur on my iMac using Brave browser.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

13 replies

1Password Employee
March 25, 2023

Hi @bobbycheetah , is it redirecting you to the 1Password website every time you click on it even after signing in?

Looking forward to hearing from you!

March 26, 2023

No. I have to have the app opened and signed in on my linux laptop. But on my iMac, i don't have to have the app open at all. The extension just works. Thx

steph_giles
1Password Employee
1Password Employee
March 29, 2023

Hey @bobbycheetah,

Are you seeing an error message at all?

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

March 30, 2023

Hi. Thank you for replying. I must have been doing something incorrectly. The issue is gone now.

1P_Dave
1Password Employee
1Password Employee
March 30, 2023

I'm happy to hear that everything is working now. 🙂

-Dave

March 30, 2023

Hi again. I just switched over to Google Chrome browser, and the same thing is happening there. I have both windows open - brave and chrome. The function in brave is ok.

steph_giles
1Password Employee
1Password Employee
March 31, 2023

Hey @bobbycheetah,

I'm sorry that the issue persists in Chrome, I think at this point it would be useful to take a look at the logs I previously requested if you wouldn't mind sending them over.

Thank you!

March 31, 2023

I have not been able to get the logs yet. I plan on getting them this evening. Thx again!

1P_Tommy
1Password Employee
1Password Employee
April 1, 2023

Sounds good @bobbycheetah. We'll be here when you are ready to continue.

April 1, 2023

Hi. When I try to attach the console and diagnostics files, it says format not allowed. Can I rename them and is so, what do you recommend? Thank you.