Question

Extension freezes on macOS

Forum|Forum|2 months ago
April 29, 2026
2 replies
51 views

I haven't noticed this exactly on my extensions, but I have noticed that the browser has to be reset more frequently (Safari and Chrome) because the extension seems to freeze, even with 1Password Desktop App unlocked.

However, I have been seeing your issue on my iPhone -- more frequently than expected, I have had to type in my password to unlock, rather than biometrics.

macOS

H

HRAI

My 1Password app on my Android works just fine. I only asks for the password every 14 days. I only use my fingerprint to unlock daily. The issue is with my Chrome Extension which I use way more than my phone.

ChrisC1P

1Password Employee

Hi @cyber-bacon thank you for joining in.

It sounds like you're using a Mac device rather than a Windows device and so I believe you're experiencing a different behaviour.

I'd also recommend you reach out via email to to support@1password.com with a diagnostics report from the 1Password app on your iPhone as well as from the browser extension on your Mac device:

How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856

- Your forum username: cyber-bacon

Get back to me here with your support ID number so I can make sure your email gets to the right team.

Let me know if you have any questions.

-Chris

cyber-baconAuthor

Thanks @ChrisC1P. The next time I experience this issue, I will follow those steps -- I have an email draft started with the requested information.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded