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dougmon
November 23, 2025
Solved

Extension has two different prompts

  • November 23, 2025
  • 2 replies
  • 50 views

I'm using the 1Password extension in Firefox on two different computers.

On one machine when the prompt comes up to open 1Password it says "Use Account Password"

On the other machine, the prompt says "Use Mac Password..."

As far as I can tell, the extensions have the same version. What's going on here?

Best answer by 1P_Dave

Hello @dougmon! 👋

Thanks for the question! It sounds like you might have enabled device password unlock on one of your Macs and not the other, you can find more information here: 


Let me know if I misunderstood the situation. 

-Dave

2 replies

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dougmonAuthor
November 23, 2025

I should clarify -- both of these machines are running the same OS (Mac OS 15.7.2 Sequoia).

1P_Dave
1P_DaveAnswer
1Password Employee
November 25, 2025

Hello @dougmon! 👋

Thanks for the question! It sounds like you might have enabled device password unlock on one of your Macs and not the other, you can find more information here: 


Let me know if I misunderstood the situation. 

-Dave

D
dougmonAuthor
November 25, 2025

That was the solution, thanks. No idea how that checkbox was checked, but at least it wasn't some totally egregious error on my part. :)

Thanks!

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