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August 6, 2023
Question

Extension is working unreliably in Safari 17 Beta

  • August 6, 2023
  • 17 replies
  • 791 views

I tried the Safari 17 Beta on MacOS Ventura, especially the new profiles feature.
I added different profiles for personal, work, and university. For each profile, I was able to configure the 1Password extension to use different vaults, and a different default vault. This is a great new feature!
Since the upgrade, the extension in Safari is often locked, even though the 1Password app is unlocked. Clicking on the 1Password browser icon, reveals a window with a button "Open 1Password", which has no effect on click. After a lot of tries, the extension sometimes gets unlocked and autofill is working. Universal autofill is always working fine.


1Password Version: 8.10.9 (81009046)
Extension Version: 2.13.0
OS Version: macOS 13.5
Browser: Safari

17 replies

steph_giles
1Password Employee
September 22, 2023

Hey @bed,

Just closing the loop as I see we are troubleshooting this over email, I hope we can get things back on track soon!

ref: TIH-57455-245

September 22, 2023

Thanks, with the Sonoma RC and latest 1PW updates things have been better, certainly hard to replicate on demand with a video! 🤞🏼

steph_giles
1Password Employee
September 27, 2023

Thanks for the update @bed, I hope things are smooth sailing from here on.

P4sca1Author
October 13, 2023

I am still experiencing issues with the Safari extension in latest MacOS Sonoma on an Intel MBP. I have send an email including console logs and a diagnostics report.

steph_giles
1Password Employee
October 13, 2023

Hey @P4sca1,

I'm sorry for the ongoing trouble. Do you have a support ID you can share here so I can close the loop?

Thank you!

P4sca1Author
October 13, 2023

Support ID is 180935. I already got an answer and provided more information.

For the others: I am facing 3 different issues with 1Password:
1. Unlocking 1Password results in multiple focus changes to and from Safari (maybe 1 focus change per account / vault but that is just a wild guess)
2. Unlocking 1Password takes a few seconds until the change is reflected in the browser extension. This used to be nearly instant.
3. Inline suggestions are not working. Clicking on the inline icon has no effect. (universal autofill works flawlessly and is very fast).

1P_Dave
1Password Employee
October 13, 2023

@P4sca1

Thank you for posting the Support ID. The team will send you another reply via email as soon as possible. Since we have a communications channel open with the support ticket, I'm closing this thread to prevent duplication of efforts.

-Dave

ref: ZD-180935