Extension not connecting with App.

Hey @robert1p,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

[#KWM-84635-986]

As requested, I attached the console log.

However, I was unable to send a diagnostic report from the app; when I click the "Send diagnostics" button (in the Settings Help section of the app), all it does is refresh the grayed out app that is behind the Help popup window; nothing more.

The app is Android 8.10.22 81022047, on PRODUCTION channel.

Hey @robert1p, thank you for your reply.
I've located your support ticket and we will get in touch with you as soon as possible about this issue. To prevent having the conversation in two different places at once I'm closing this thread.
-Evon

Hey @robert1p,

I reopened this discussion post as part of your request via email. I'll post some information here for others to read, feel free to do the same if you'd like.

For customers using a Chromebook, the 1Password app cannot be installed directly on ChromeOS unless you use ChromeOS' Linux tool to install 1Password for Linux. More information about that here:

• Set up Linux on your Chromebook.
• Best Password Manager for Linux

This may not work for everyone and I recommend testing this only if you're familiar with these systems. I don't personally have a Chromebook, so I cannot replicate this directly.

At this moment, there isn't a way to use the integration setting (Shared Lock State) in 1Password in the browser to communicate with ChromeOS since there isn't a 1Password app that exists for it yet.

Josh

Josh, Thanks for the support. From the documentation on your website and the features that appear in the extension and the app, there was nothing to indicate this combination shouldn't work. I appreciate the time spent investigating and for the clarification. Best regards.

I'm happy that Josh was able to help. 🙂

-Dave