Question

Extension not working in Safari

Forum|Forum|2 years ago
January 15, 2024
3 replies
187 views

Safari 16.6 with OS 13.6.3. I have removed and reinstalled 1Password for Safari and quit and restarted Safari.

It simply isn't working. when I click on the menu bar icon i get the "oops" message. The extension is installed and is active. I can right-click on the menu bar icon for settings etc. but if I simply click on it I get oops.

At first it was showing on sites in the proper fields, now after reinstallation it doesn't even show in forms.

1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: macOS 13.6.3
Browser: Safari 16.6

Browser Extension

1P_Dave

1Password Employee

Hello @"kongjie@mac.com"! 👋

I'm sorry that you're seeing an error message when using 1Password for Safari. As a first step, can you completely clear Safari's history and cache:

Open Safari.
Click Safari next to the  in the menu bar.
Click Clear History.
Choose Clear "All History".
Click Clear History.

Then completely close Safari and then re-open Safari. Do you still see the same error message? If you do then let me know and I can help further. 🙂

-Dave

K

kongjieAuthor

Thanks, Dave, it is working fine. I thought that might help, but I hoped to save my history. Oh well.

steph_giles

1Password Employee

Apologies for the disruption @"kongjie@mac.com".

Please let us know if there is anything else we can help with at all.

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