Extension not working with latest Firefox update

@calicyclist

It sounds like there is a disconnect between the two (1Password and 1Password in the browser). Try the following.

1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
3. Quit the browser completely! A full quit, not a close or minimize to the dock.
4. Quit 1Password. While looking at the main window (locked or unlocked)
   • Press Command and Q 1Password should lock and close.
5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
7. Open your browser.
8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.

Tried all this and same result. Not connected properly.

Hey @calicyclist,

I'm sorry for the trouble, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

[#QVB-92467-679]

Hi @calicyclist, I've located your ticket. One of our team members will be with you as soon as they can!

ref: QVB-92467-679

Ran into exactly the same issue. Sent the log. Ticket number: [#KHY-82478-679]

@cmeury

Your log is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

ref: KHY-82478-679

Same issue with 1PWD8 and FF 112. Here is the ticket, but I have not had follow-up.#FQV-89877-113

I am registered, and paid, but have no response.

@ProfMark

Someone will be with you as soon as possible. Apologies for the delay.

Thank you very much.