Question

Extension suppressing Edge sidebar

Forum|Forum|1 year ago
September 7, 2024
5 replies
319 views

I'm using 1Password with Microsoft Edge (running on MacOS), and I just noticed that, when I click on the Extensions icon in the toolbar, the 1Password extension is marked with a grey icon. When I hover over that grey icon, the tooltip says "This extension has Turned Off the Edge Sidebar for This Site." (Weird capitalization in the text.)

One question is what this means. Also, perhaps more importantly, if I do click on the Sidebar icon in the toolbar, Edge crashes.

1Password Version: 8.10.44 (81044034)
Extension Version: 2.27.1
OS Version: 14.6.1 (23G93)
Browser: Microsoft Edge

Browser Extension

1

1P_Evon

1Password Employee

Hello, @kcollett. Thank you for reaching out.

I'm sorry about the trouble you're having with 1Password. Can you share a screenshot of the tooltip and the grey icon? Please do not share any sensitive information in the screenshots on our public forum.

https://support.apple.com/HT201361

-Evon

M

mhanley

Hey @1P_Evon ! Any update on this issue? We are experiencing the same thing on our extension in Chrome and Edge latest. Even when we attempt to open the side panel from the content script in a click listener in the snippet below (which works on our Options page), when either version of the 1Password extension is installed, our side panel does not open. When 1P is disabled, this works great:

const port = chrome.runtime.connect({ name: 'sidePanelPort' });
port.postMessage({ messageType: 'openSidePanel' });

Let me know if you need anything else from me!

1P_Dave

1Password Employee

@mhanley

Thanks for reaching out. I took a look and I don't believe that the team was able to reproduce the previously reported issue. Can you clarify the issue that you're running into a little further? Are you unable to open the sidebar in Microsoft Edge if you set the sidebar to "Always open" in Microsoft Edge settings: edge://settings/?search=sidebar

Or does the issue only occur when using a script? Do you see the same "This extension has Turned Off Edge Sidebar for This Site" message that the original poster saw when hovering over the 1Password icon?

-Dave

K

kcollettAuthor

Here it is. (The tooltip appears when I hover over the grey sidebar icon to the right of "1Password — Password Ma…")

1

1P_Evon

1Password Employee

@kcollett,

Thank you for getting back to me.

The tooltip messaging does not come from our extension. The icon appears because we request the Edge sidePanel permissions in the code. However, we do not use the Side Panel because a feature flag needs to be enabled. I tested the behaviour but haven't been able to reproduce a crash.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/148186
Your forum username: kcollett
A video recording of the crash: https://support.apple.com/en-ca/guide/quicktime-player/qtp97b08e666/mac.
A diagnostics log from the 1Password extension:
After the issue occurs, right-click the 1Password icon in your browser's toolbar and select Settings.
In the General section, click Generate Report and the file will save to your computer.
Attach the file to your email.

Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. If the video file is too large to attach, send in the report first, and we can send you an upload link to share the video.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

K

kcollettAuthor

Evon,

I just sent the email as you requested.

Karen

1P_Dave

1Password Employee

@kcollett

Thank you, I've located your email and one of my colleagues will send you a reply as soon as they've finished reviewing your diagnostics report. Please continue the conversation there when you receive that reply.

-Dave

ref: UMB-86131-298

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