Face ID keeps turning off

Question

I keep having to re-sign into 1Password, cause the Face ID setting. It’s turned off and get switch back to password.

Any thoughts

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Kester_D_1P · Answer

Hi @pathfinder76 - I'm sorry to hear about this. I'd like to ask you to contact our team via email, as we may need to gather some diagnostic information from you in order to get to the bottom of this.

If you can send us an email to support+forum@1password.com you'll get an auto-reply from BitBot which contains a conversation number. That'll look like [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.

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