Face ID Not Working [Fixed. Please see the approved answer for details.]

Forum|Forum|3 years ago
August 17, 2022
646 replies
46995 views

https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?

1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

iOS

Show previous replies

M

MASTERNC

I'm having the same problem as well. I just sent a diagnostic file. Face ID works fine for all my other apps.

J

jazzman

The following is directly from the download section of 1Password: "Due to the latest operating system update, BIOMETRICS HAVE BEEN TEMPORARILY DISABLED IN SAFARI". I just stumbled across this when I was looking at the 1Pass 8 reviews and the What's New section, and it was just posted one week ago. I hope this problem is solved sooner rather than later. I happen to like using biometrics to log in to 1Pass. They still work on my iPad and iPhone apps just not in Safari.

A

Anonymous

That’s interesting, though, even when I try to open 1Password directly, independent of Safari, biometrics on my iPhone won’t work.

1P_Tommy

1Password Employee

@MASTERNC

I'll be replying to your email soon. Thanks for sending in that report.

ref: HVZ-58133-928

A

Anonymous

This is a known issue.. for some reason 1Password staff are not all aware of it. Either that, or there is a lack of transparency around this issue.
There is a workaround here: https://1password.community/discussion/comment/657234/#Comment_657234 but it's not very user friendly at all.. and a little bit of a risk (to your phone data).

A

Anonymous

Many 1Password staff appear to be just avoiding this issue..
In any case, the only "progress" I've seen from 1Password support on this issue is this post: https://1password.community/discussion/comment/657234/#Comment_657234 (though not an acceptable solution by any means)