Face ID Not Working [Fixed. Please see the approved answer for details.]

Removing a vault is something I’m vaguely aware of but I don’t want to create a problem for you. Hopefully they’ll get back to you soon.

Fair enough. I create enough problems on my own. Ha ha ha🤣🤣🤣

@pappjo you haven’t answered my question about which iOS version you are using on your device.
BTW, I have never reset my iPhone, I have rebooted it to ensure the removal of an app is completely removed or to reset my cellular network.

Hi there @kurious

You can set "Auto-lock on exit" to a maximum of 8 hours in the Security section of 1Password's Settings on your iPhone. The 2 weeks you mentioned refers to how long Face ID or Touch ID would work before prompting you for your account password as a reminder. It can be set to 2 weeks, 30 days, or Never, but won't have any impact in keeping 1Password unlocked.

Please let me know if you have any questions, or would like any further help. :)

— Grey

Hi, Grey,

I've tried various settings in both of those to work around the "Face ID doesn't work on the iPhone".

I was told they have a fix that will be released in the next update.

Thank you.

@kurious (Me again!)

Yes, the fix for this issue will be included in the next update.

Hi @GreyM1P i'm looking forward to it. I'm grateful that 1Password 8 works on my iPad mini.

Is there any new update?
This problem is really annoying, another month has passed and it still hasn't been fixed.
I highly doubt that you are even working on it. I've been dealing with this problem for half a year now and have to enter a password every time. Are you considering any compensation?

Hi team

I Reset all my 14 Pro phone settings this was due to system glitches not remembering settings ... However, since then 1Password wont unlock with FaceID and I have to enter my password every time.

I've gone as far as deleting 1P and turning off and on FaceID settings - but still the problem persists - if I check my settings - FaceID in 1Password is enabled ...

Then when I try to use FaceID - i see the iOS system big green tick at the top of the screen - but then 1Password has an error 'that didn't work - check your password and try again'

Help please :)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=faceid%20that%20didnt%20work

Unfortunately I'm not surprised. They will never do it but I agree, there should be some type of prorated price for our subscriptions. Due to the fact this is a key feature which has been broken for months. It's even advertised on their website as this fantastic feature. I guess when you have a boatload of money these things aren't quite that important.