FACE RECOGNITION NOT WORKING

Hi ag_timothy and to all other readers - please ignore my previous posts in this thread.

Face unlock works absolutely perfectly with my Pixel 4XL. Brendan in online support resolved it with the simple question of whether face unlock works in other apps. I had assumed (don't assume things that can be checked so easily!) 1Password overrode all other methods, The issue was that somehow (it must have been me!) the toggle in Android Security to use Face Unlock to 'Verify that it's you in apps' was off.

So I retract all previous comments, and indeed would delete them if I could work out how on here, and simply suggest anyone in a similar position to me and with a phone that does meet the requirements for face unlock with 1Password, to thoroughly check your background Android settings to see if you're a numpty like me.

Thank you again ag_timothy and Brendan.

Hi @1passworduser123, thanks for the update! You are very welcome. Brendan is truly 11/10 and I'm glad to hear everything was sorted out. If there's anything else we can help with, just let us know!

@1passworduser123 @1P_Timothy

anyone know where this "Verify that it's you in apps" setting is ?

I have looked everywhere to find it but no luck

Hi @Temple01, thanks for writing in.

The referenced setting isn't present on all devices but can typically be found with these steps
1. Open the settings app on your device.
2. Tap Security.
3. Tap Face & Fingerprint Unlock.

You can then set "Verify it's you in apps" to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock).

If you're asking in regards to Face unlock, I will note that very few Android devices meet the class 3 implementation of Face unlock required to unlock 1Password for Android with facial data. If you're not using a Pixel 4 or 4 XL Face unlock is likely unavailable.

Let us know if there's anything else we can help with!