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April 24, 2025
Question

Facebook Google Authenticator - Vicious Loop

  • April 24, 2025
  • 2 replies
  • 153 views

Trying to login to facebook on a desktop. It requires 2fa because I have that set up in my settings.

I used to use Facebook's code generator - now that is gone, so I am trying to set up google authenticator.

Fortunately I do have Facebook on my phone, but cannot get in to turn off 2fa, so I can turn it back on and get the QR code. 2 hours into a vicious loop - at some point I was able to upload a copy of my license, but was having camera issues. That was an option when clicking TRY ANOTHER WAY. 

Now the only when clicking TRY ANOTHER WAY is with the authenticator app. 

so... no facebook setup in authenticator app., so no code... and... no way to get the qr code to set up facebook in authenticator, because 2fa is locked on. 

cannot turn off 2fa on the mobile app, because it requires a google authenticator code to make any changes. HELP!

2 replies

1P_Tommy
1Password Employee
April 30, 2025

@natw 

 

Unfortunately, if you don't have access to the account you would need to talk to the Facebook staff.

natwAuthor
May 1, 2025

Is that even possible? Submit a ticket on FB? Is that even a thing?